What to expect

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Our 7 step process

Our experienced financial advisers will take you through our standard 7 step process detailed below.  The law requires that any personal advice you receive from us must be appropriate to your circumstances.  While you have the choice to disclose any personal information, you need to be aware that the advice you receive may not be appropriate to your needs and your financial situation.

  • An initial meeting to help us understand your needs and current circumstances and how we can assist in reaching your goals.
  • Fact finding – It helps to collect all the information we need from you to make appropriate recommendations.
  • We will help you identify your goals and current financial position. We normally do this at the same time as the 'fact find'.
  • We will consider the 7 building blocks or strategies (eg, tax, social security, estate planning etc), then develop and present you with written recommendations in a financial plan (called a Statement of Advice).
  •  We will discuss the recommendations with you and make sure you are comfortable and agree with them.
  •  We will implement the agreed recommendations.
  •  We will periodically help you review your objectives, financial situation and needs.

It is important to remember that you are in control and can decide whether to stop, change or continue at any stage of the process.

What information will you need prior to your meeting with us?

At the initial meeting we will ask you about your current circumstances, where you are at, your expectations for the future and your financial goals.

The next step is a process called 'fact finding' - where we will ask you about your personal circumstances and help you to determine your attitude towards risk. Your attitude towards risk determines the type of financial strategies you are willing to undertake.  You could be conservative in the way you invest, aggressive or somewhere in between.  This will help us make the most suitable investment strategies to suit your requirements.

We need the following information from you to assist us to put together your financial plan.  The list below will help you be better prepared for the initial consultation meeting.  Some of the information requested is of a personal nature.

  • age
  • current personal income
  • family income
  • future income (inheritances included)
  • day-to-day expenses
  • your family circumstances (number and health of dependants, dependants from previous relationships etc)
  • future expenses
  • assets and liabilities
  • tax paid and tax owed
  • super and insurance situation
  • current investments
  • state of health.

You may also want to think about your current financial circumstances and setting goals for the future:

  • What is your current income and expenses
  • What type of education have you planned for your children
  • Are you ready to buy your first home or make an investment?
  • Do you have any dependents you need to provide for?
  • Do you have a plan if you are unable to work or have a major health crisis?
  • Do you have a Will or need to update it?
  • Are you expecting any large financial commitments in the future?

What will you receive?

During the financial planning process we will give you:

  • A Financial Services Guide, which outlines who we are, what we can advise on and how we are paid.
  • A written Statement of Advice that outlines the relevant information that you have provided, the advice you have been given and why it is suitable for you (along with how we get paid and any other benefits we may receive).
  • A Product Disclosure Statement - if we recommend a financial product. The Product Disclosure Statement gives you information about the product features, fees that apply, any adviser commission, benefits and risks of investing and what to do if you have a complaint.

Remember, it's important to keep these documents in case you need them in the future.



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